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The eSim is embedded directly into your smartphone. When you lose your smartphone, you lose your eSIM as well. However, the thief could still have access to your eSIM if you do not decide to block it. How do you block lost MTN or Airtel eSIM, you ask?
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Here is the answer to your question.
How to Block Lost MTN eSIM
To block a lost or stolen eSIM on MTN Uganda, start by contacting MTN Customer Care either by dialing 100 or visiting the nearest MTN service center. Inform them of the situation, providing your details and following the representative’s instructions.
Prepare to verify your identity by supplying personal information and necessary documentation as requested by MTN for security purposes. Clearly express your intention to block the lost or stolen eSIM to prevent unauthorized usage, and the customer care representative will guide you through the blocking process. Upon successful blocking, ensure to ask for confirmation.
How to Block Lost Airtel eSIM
To block a lost or stolen eSIM on Airtel Uganda, contact Airtel Customer Care by dialing 100 or visiting the nearest Airtel service center. Report the loss or theft, following the instructions provided by the customer care representative.
Airtel may request identity verification for security, so cooperate with the representative and provide the necessary information. Clearly express your intention to block the lost or stolen eSIM, following the provided instructions for the blocking process. Once the eSIM blocking is completed, request confirmation details, such as a reference number, for future reference.
Taking these steps promptly will help secure your Airtel eSIM and mitigate potential risks associated with unauthorized access.